Toyota

Dolan Toyota

2100 Kietzke Lane
Reno, NV 89502

  • Contact Us: 866-283-6655
  • Service: 775-827-8300

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Dolan Reno Toyota Customer Testimonials

Sales (New)

yrickman
My experience was great from the first moment we went to Dolan Toyota! Not only did they give us a better dealer then every other dealer we had been too, but they did it without feeding you all the ridiculous lines dealers usually give you. They were upfront and honest and genuinely made me feel like they wanted my business and would do whatever they needed to earn it. I had been looking for 5 months and did tons of research on what I wanted and what price I wanted to pay. They met every criteria. Even after I bought the vehicle they called to make sure I was satisfied with my purchase. I will be buying my next vehicle from Dolan as well! I worked with Jeff Davies, Lloyd Almond, Richard Gardner, and JJ Beaubriand when I went in to buy my vehicle and they were great. I also worked with Jeeb Gulistani, Chris Clark and Allison Ehrhart. The vibe at Dolan is great, they seem to really like one another and work together to satisfy the customer. Thanks you guys!
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Sales (Used)

smash1985
I would recommend this dealership to anyone the staff was amazing and extremely courteous. Zac Barrett gave me and my husband 5 star service, him and the staff stayed after hours to make sure everything went smoothly. I would refer anyone to Dolan Toyota in Reno looking for a good experience and great service!
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Sales (New)

theodocia
Ryan Walters and Beth are the best. We're from out of town. We called ahead to get facts on a new Tacoma. Once at the dealership and a hug from Ryan, Beth was right there to help us with everything we needed. No waiting -which we really appreciated. Already Tacoma owners we were sold before the test drive with Justin, so knowledgeable. I loved the ease with which the process took place. We gave Beth our figures. She and Ryan made it happen. Beth made sure that everything we wanted in our new truck it had, even down to two sets of mats. And I couldn't believe how quickly we got our new truck!!! The follow up is amazing. The Dolan crew is always there to answer our questions and ease our concerns. Pat, a really nice guy in service, went the extra mile helping with the needs of our 2002 Tacoma. Thank you. Dolan team, you are great. Each of my children have Toyotas as well. We will gladly refer our friends to Dolan Toyota.
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Sales (Used) - Reno, NV

reno resident
Beth and her team really took the pain out of buying a vehicle. My son turned 16 and we have been searching for a certified used vehicle that had decent gas mileage and 4 wheel drive. Beth located the perfect 4Runner and we were driving out the door almost immediately. I believe the fact that the sales staff is paid salary and not commission makes the experience much more relaxed. They really care about good service and want to be recognized for providing it. That is how they make money....by providing a good customer experience! And that is the reason that I am taking time out of my day to fill out this review- they earned my business and good review. Lorraine, Reno resident
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Sales (New)

smullennix
I went into Toyota to get an oil change on my Corolla that I had also bought at the dealership and saw a 4runner that I said was my dream car but I did not think that there was any way that I would be able to get into the 4runner at a low payment and great price, but the sales staff at Reno Toyota proved me wrong and I have never been happier! I absolutely love my new 4runner and now have multiple friends considering their next car purchase at Reno Toyota. I would not recommend any other dealership. These guys rock and treat you like you are part of the family! One thing I loved was that they now show you all the features on your car so that you can use it at its full potential! It was a great service and now I am able to enjoy every part of my car.
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Sales (Used)

SamanthaB2
This is actually the second vehicle I have purchased from Dolan. This time I was looking for a used vehicle. As the car buying process has a negative reputation, my salesman Felipe made the entire process effortless. With the exception of the hour wait to get into the finance office, the entire time spent was easy, straightforward, and somewhat speedy. I am very happy to have worked with Felipe. Unlike many past car buying experiences, Felipe was very nice, not pushy and very knowledgeable. Felipe and the sales team was also very flexible in negotiations and working with my budget. I purchased a used vehicle that had just arrived on the lot. Before I could take the vehicle home, it had to be detailed and pass inspection. During this wait time I found a few recalls issued by the car's manufacturer, Nissan. I called Felipe and he actually had the vehicle taken to the Nissan dealership to the get the recalls done before I accepted the car just three days after the purchase was made. The extra effort in doing that saved me time as I was coming from out of town. Throughout the wait, Felipe kept me updated on the vehicles status which I also appreciated. Overall a great buying experience and so far love the car.
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Sales (New)

Rob Mulhall
This is the third vehicle I have purchased from the Dolan dealerships and they met and exceeded my expectations. My selection in vehicles was the FJ Cruiser TT Special Edition which is only available in limited numbers and wasn't in Dolan's inventory. They found one for me and gave me a reasonable amount for my 2008 in trade. I had a set of unique requirements regarding registration and titling which were all satisfied. Ryan Braun, the vehicle specialist, was first rate, knowledgeable and friendly. He understood my set of circumstances and reacted professionally. During my new vehicle orientation I met his supervisor, Jeremy Sinner, who was very warm and conversant. He sold me on some after-market items I know will make my vehicle that much better! Again all of the salesmen and finance people I worked with were "top drawer" and exactly what I expected. What I didn't anticipate was the breath of fresh air that my delivery specialist, Allison Ehrhart, brought to the culmination of my buying experience. My mood as I was picking up my new Toyota was "yeah, yeah just give me the keys and I'll be off". There are few women working in car dealerships and what knowledge can this 20 something girl possibly impart on me? Well I stand corrected! She went through every feature of the FJ with me, which I thought I knew and blew my mind. Had I not just sold my business I would have stolen her from Dolan in a minute. In the past 35 years I have interviewed and employed hundreds of people and I know when I see exceptional personality and intelligence. She alone was worth my visit to The Dolan Auto Group!!
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Sales (Used)

nkicrzn
We are a cash payer and they would not negotiate even $500.They didn't even counter offer. They just say no to our offer. Interesting enough, I blue booked the vehicle and it blue booked for much less then what they showed on their blue book. I have worked with other dealers in my past and had a much more pleasant experience.
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Sales (New)

klpugh
Warren, Hadie, John, and Madie all made the buying experience easy. We came out with a 2014 Prius V for me and a 2014 Sienna for my parents. Pricing was excellent and the total customer service experience was outstanding.
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Sales (New)

daner3286
I went in to look at a new scion, Ryan was very knowledgeable and very friendly. I can honestly say I had a great car buying experience. I would definitely recommend going in and checking out the great dealership and amazing people.
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Contact

Dolan Toyota

2100 Kietzke Lane
Reno, NV 89502

  • Contact Us: 866-283-6655
  • Service: 775-827-8300

Hours

  • Monday 7:00am-8:00pm
  • Tuesday 7:00am-8:00pm
  • Wednesday 7:00am-8:00pm
  • Thursday 7:00am-8:00pm
  • Friday 7:00am-8:00pm
  • Saturday 7:00am-8:00pm
  • Sunday 10:00am - 6:00pm
See all department hours

Dealership Hours

  • Monday 7:00am-8:00pm
  • Tuesday 7:00am-8:00pm
  • Wednesday 7:00am-8:00pm
  • Thursday 7:00am-8:00pm
  • Friday 7:00am-8:00pm
  • Saturday 7:00am-8:00pm
  • Sunday 10:00am - 6:00pm

Parts Dept. Hours

  • Monday 7:00am - 6:00pm
  • Tuesday 7:00am - 6:00pm
  • Wednesday 7:00am - 6:00pm
  • Thursday 7:00am - 6:00pm
  • Friday 7:00am - 6:00pm
  • Saturday 7:00am - 6:00pm
  • Sunday Closed

Service Dept. Hours

  • Monday 7:00am-6:00pm
  • Tuesday 7:00am-6:00pm
  • Wednesday 7:00am-6:00pm
  • Thursday 7:00am-6:00pm
  • Friday 7:00am-6:00pm
  • Saturday 7:00am-6:00pm
  • Sunday Closed
Certified: Reno Toyota