Zac Barrett was great. He provided as detailed of comparisons as possible. Allowed us all the time we needed. Was Friendly, talkative, but not intrusive. Was patient and knowledgeable. Everyone was friendly and pleasant to work with.
Looking for a dependable and comfortable riding vehicle. Worked with Zac Barrett in sales and Josh Beaubriand in finance. Zac was very patient and accommodating and went the extra mile to give us the best deal possible.
Josh was efficient and had all our paperwork ready so we didn't have to spend hours in the finance dept signing papers.
All in all it was a great experience. I would recommend this dealership to any one. We are very happy with our purchase.
we went out to look for a car fit for our budget and with good quality and for a car which we really love to have. Got some issues with our previous car having a rate so high so we want it lower as much as possible. Dolan made it possible and even past way our expectations. Our agent helps all the way to meet all our needs. They were very accommodating they listen and they were very friendly to help you all the way. I am so glad we got our car with them . We are looking forward to be one of their customer again in the future. And by way we love our Dodge journey.
Great experience. Stopped in on Wednesday to check out the different versions of the 2015 Tacoma and met Zac Barret who would become our lead contact when we returned on Thursday morning when we had decided to make a purchase. Working with our expressed needs from the Wednesday meet, Zac was ready to show us the exact truck to meet our needs. Everything from color to options like navigation, camper shell to the TRD package were right on target. Once we were sure that our needs had been met exactly, Zac used the Kelly Blue Book site to show us the value of our 2004 Tacoma trade in. We were more than happy with his openness and the value of the trade. Everything with the purchase was seamless with the efforts of Zac. Although Zac was the lead contact, Danny Frank from the sales desk and Madison Van Nostrand from delivery and system walk through added to our excellent experience with the Dolan Toyota family. Madison's introduction to the vehicle and its new technology systems was excellent and her invitation to call or stop in to answer any questions is deeply appreciated. Everyone we came in contact with made us feel welcome and pleased with the experience. Being a career military family, we can appreciate a well functioning team serving the best interest of the client. Well done. This was the second time we had such a satisfying interaction with the dealership, the first when it was known as Reno Toyota. The move to new facilities built ground up for customer service makes this dealership the best in the Reno area. Our visits to the service department over the past 10 years has always been a great experience and know it will continue with our new Tacoma.
George Moran, Aaron Green, Finance Mgr. Jeremy Parke, and Madison Van Nostrand made buying a car an enjoyable experience. Reno Toyota "game changer" is the fact their sales employees are not commissioned but on a salary. What a difference in buying a car. I was treated as a human being without feeling pressured or harassed. Aaron Greene made it so easy and really helped me relax through this process. I believe a person who does their research on a particular car, will enjoy the same experience I had. As an added touch of class, my wife and I met with Madison Van Nostrand before we drove our new Avalon Limited off the lot. She spent more than 30 minutes with us explaining the details of our new car and mentioned we can come back anytime if we don't understand something. I never thought I would live to see the day that buying a car from a traditional dealership is far more relaxing than seeing a dentist....
This was the best car buying experience I have ever had! It was no stress and I never felt an obligation to purchase. Zac made my car buying experience easy. I would refer everyone I know to Zac at Dolan for their next car purchase.
I recently asked Ryan Braun at Reno Toyota if he could find me a specific color and trim package of a 2015 Toyota Venza, and match the price I found advertised by another competitor (which was significantly better than the Reno Toyota price.)
Within one week, the car was in my garage, and the price was matched.
Ryan and everybody at Reno Toyota did this with smiles on their faces.
Beth and her assistant Justin both seemed to go out of their way to help my boyfriend and I find the prefect truck for us. The exceptional serivce and reputation of quality of vehicles made buying this truck an easy decision. Don't waste your time at other dealerships start at Dolan Toyota and ask for Beth, you won't be sorry you did.
I got the WONDERFUL pleasure to do business with Beth Bollard and Justin once again! They are so fabulous and go above and beyond to help me. Beth located the exact vehicle I was looking for and paid close attention to the details I wanted. She went to other dealerships and was determined to find something that fit what I wanted and the exact payment I could afford. I couldn't be more happy with my experience from her and Justin. I also really enjoyed the time spent with me by Jeremy in understand my car and all the fabulous details inside. He took the time to show me and made sure I understood all the great features I have in my car. I also had a great time in finance with the other Jeremy, He was so pleasant to work with. My family has bought 5 vehicles from this dealership and will continue to do so. We LOVE Beth and all that helped us!! Thank you all so much!!
Karen & I feel honored to have meet the Dolan Team. We had to buy a car for a lift and scooter & by the time it was over, we got a nice deal with the team. All Veteran's should check them out when it comes to reliable and compassionate people. 5 star. or 10. Thanks Chris, Ben, Jeremy