This is my 6th Toyota . I will never shop anywhere else. Beth and Justin always make sure I am well taken care of and ensure that I am completely happy with my purchase. The addition of the vehicle delivery dept was brilliant. Both young ladies and Jeremy went over everything in detail about my new Highlander and answered every question.. The guys in the parts dept were awesome as well. They helped me get the accessories in need and answered all of my questions.
If you want a great car buying experience go to Reno Toyota. You'll be happy you did.
I traded in an older Volkswagen Passat and was totally pleased with the nice salespeople and others in the dealership who helped us with this deal. I would highly recommend this dealership to my friends and family.
Beth Pollard and all the staff were very helpful and courteous when I purchased my new 4-Runner.
I have been back once and probably will be again to help with the radio and navigation. Had an interesting experience with a tire and It was solved in the same day by Jeremy Sinner . He was very helpful as were all the staff. R. Beye, M.D.
I went in to the lot thinking I wanted a Tacoma but after test driving it I realized that it wasn't going to fit my life style. My salesman James Siver suggested I look at the 4Runner and after my test drive I was sold. James Siver was kind and didn't pressure me for a sale. I appreciated the knowledge he shared with me about the vehicle. I would recommend this dealership to anyone and I have. My mom just bought a 4 runner too. Just 5 days afterwards from the same salesman :) only complaint is the whole process takes to long from start to finish.
I have not purchased a new car in 17 years. I went online and I appreciated the chat room, and having Crystal setting up an appointment so I would not be walking in "cold"; The sales representative, Ben Peterson, was waiting for me, and was very professional and friendly, knew his cars, and was extremely helpful. He took enough time with me so that I could look at several autos, answered a lot of questions, and took me out to test drive the two I was looking at, which then helped me to decide what would best suit what I was looking for in a new auto. My experience with Chris was efficient and friendly going through all of the necessary paperwork, and Allie was just great in taking enough time with me to explain and demonstrate how the "technology " package was set up in the car, and how to use all of the many wonderful details in my new car.
What a great experience in buying my new car! At no time was I pressured, or brushed off by anyone! Nice touch to have someone by the front door to welcome car shoppers, and possibly turn into potential buyers! Thanks you all for making my experience so great.
Our experience with your salesperson Jacob Glass was exemplary!!! (above and beyond) Once he knew the type of vehicle we needed; he showed us all our options. He then put together a pricing package that fit our budget. Due to our family's scheduling problems we had somewhat of a difficult time closing the sale. He persevered...and we signed the papers on 7/11/14. Jeremy Parke (Finance Manager) was also very helpful, explaining all our options. He locked us in on an agreement that suited all our future needs. Thank-you and God Bless!!!
I bought my Toyota Camry from Beth Pollard 7 years ago after calling 3 other dealerships comparing pricing. She matched the pricing of another dealership and I didn't have to drive to California to pick it up. This time around I checked pricing again with several dealerships and she beat every one again. When I went it to Reno Toyota I asked for a specific pricing and she came back with exactly what we requested with no haggling. Go to Beth Pollard if you are looking for a Toyota!
I took my Vehicle in for it's first service,where I was greeted and helped by Dustin McClelland.
After A short wait Dustin informed me that they had found a factory defect in the rear tire lug nut studs, and that they had to be replaced under Warranty and that the Vehicle was unsafe for me to drive. Reno Toyota provided a free loaner vehicle for the inconvenience while mine was being repaired.
Dustin was very knowledgeable and professional and polite in explaining the issues at hand and provided exceptional service.
Thanks to Stan Arnold and Steve Nadeau in sales and Dustin in service,they are the reason I am a Satisfied Customer.